We all take responsibility for our own actions
Our aim is to maintain a culture in which we ‘say what we do’ and ‘do what we say’. In this, we adhere to the agreements we make with our clients, but certainly also to the agreements with our colleagues. Sometimes we may not be able to fulfil the agreements we have reached. For instance, if an important aspect has been overlooked, or if the safety of a colleague or ourselves is at stake. In that case, we take our responsibility towards our client or colleague. (We all take responsibility for our own actions.) Mistakes will be made, but the question must always be: what can we learn from them?