Continuous improvement throughout the entire value chain
‘What can be improved?’ This is the question we all have to ask ourselves over and over again in all the work that we carry out.
We view all our processes as a chain of activities that add value for the client. This concerns the primary processes, i.e. acquisitions, implementation and management, supplemented with supporting tasks. We are continually optimising our processes, standardising them where possible so that we work cost-consciously and efficiently, enhancing quality and gaining a competitive advantage.
A good example is the replacement of Metacom by Construct, which entailed adjusting most of our processes. We do this, among other things, by working out new processes together with the colleagues involved, and by training these colleagues and making them the process owners.